What is a Contact Center?
Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media.
Databit’s Contact Center solution is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
How consumers interact with Brands
Comprehensive solution include
Our services provide a unique range of benefits
- International Committee of the Red Cross -
Databit Limited x Mitel
Throughout nearly 50 years of industry leadership, innovation has been core to Mitel’s DNA – helping us continuously evolve to meet customer needs and drive the industry forward. That passion has led to Mitel been a four-time Gartner Magic Quadrant Leader for Unified Communication.