Contact Center

Contact Center Solutions

Create exceptional experiences for your customers with Mitel’s omnichannel CX solutions featuring interaction routing, self-service IVR, performance analytics, real-time dashboards, and workforce optimization tools.

More and more consulting firms are complementing the strategic deliverable by providing the means to implement the recommendations, either with the consultants themselves. Consultancy firms target company executives.

Features

Skills-Based Routing
Voice, Chat, SMS, Email, Social Media
Self-Service IVR with Speech Recognition
Queue announcements
Workflow Designer
Customizable real-time dashboards
Workforce Management
Web and in-queue callbacks

Skills-Based Routing
Voice, Chat, SMS, Email, Social Media
Self-Service IVR with Speech Recognition
Queue announcements
Workflow Designer
Customizable real-time dashboards
Workforce Management
Web and in-queue callbacks

Deliver Exceptional Customer Experiences

Unleash Your Sales, Service, and Support Potential

Start a different conversation with your customers when you give them the freedom to interact with you the way they want (voice, text, chat, video) on any device, and give your employees the tools to manage today’s omnichannel customer journeys.

Build a World-Class Customer Center

Don’t just connect with your customers, convince them you care with Mitel’s omnichannel suite featuring workflow designer, speech-enabled IVR, speech analytics, quality and performance management, real-time dashboards, and more.

Get Big Results Fast

Improve your customer satisfaction scores, first contact resolution rates, and customer effort scores with Mitel Customer Experience solutions — trusted by over 25,000 companies.

Improved ROI

By centralizing customer interactions, enhancing efficiency, and optimizing customer experiences, We can drive revenue growth, increase customer satisfaction, and maximize operational effectiveness.

Why Choose Us

Scalability & Resiliency.

Aggregate multiple High Availability servers under a resilient network operation center (NOC) style environment for large-scale, dispersed deployments of up to 30,000 concurrent agents.

Flexible Deployment Options.

Enjoy the flexibility of deploying MiContact Center Enterprise on premise, virtualized in your data center, in a hybrid configuration or in a private/public cloud with native multi-tenanting.

Mobile Workforce.

Agents stay connected and work from anywhere using a smartphone. Supervisors view real-time dashboards and make configuration changes to agents, queues, skills, and priorities on their tablets.

Excellent Customer Service Whatever the Contact Method.

Provide consistent, high quality customer service across all the contact methods that customers choose to use (phone, email, SMS text, web chat, and social media). Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.