2-Way SMS

Start Conversations. Not Just Campaigns.

Conversations that Convert. Connections that Count.

In today’s fast-paced, mobile-first world, communication shouldn’t be one-sided. With Two-Way SMS from Databit Limited, you can go beyond broadcasting and create real-time, two-way conversations with your customers, staff, and beneficiaries.

Whether it’s for support, surveys, confirmations, or alerts, our interactive SMS platform allows recipients to respond directly to your messages, giving you instant feedback, triggering workflows, or continuing engagement—anywhere, on any device, without an app or internet connection.

30+ Years of Experience

Since 1994, we’ve deployed systems for major clients in finance, logistics, government, and education.

Certified Engineers

Our engineers are fully trained and certified to design, install, and maintain enterprise-grade systems.

End-to-End Deployment

From consultation and network planning to installation, training, and after-sales support—we handle the entire lifecycle .

Proactive Support

Enjoy 24/7 technical support and maintenance options to keep your system optimized and downtime minimized.

Use Cases

Support & Helpdesk Integration

Enable customers or users to request assistance by texting "HELP" and receive a callback or reply from a support agent.

Appointment Confirmations

Let clients confirm or reschedule appointments with a simple "YES" or "NO".

Event RSVPs & Campaign Responses

Gather attendance confirmations or feedback with instant tracking and response.

Beneficiary Outreach

Enable NGOs to receive community reports or program feedback from the field in real time.

Collaboration and Remote working

Whether in the office, at home, or on the road, our communication platform brings people together to offer feature-rich telephony and collaboration and real-time communications. Organizations can choose chat, video conferencing, screen sharing, file sharing, and more, all in one solution.

What We Offer

Databit’s Two-Way SMS service provides a powerful, API-ready messaging solution that supports both inbound and outbound communication—perfect for organizations that value timely feedback, responsive engagement, and customer-centric service.

Dedicated Shortcode or Shared Code Access

Use a memorable shortcode (e.g., 22345) where recipients can reply or initiate communication with a simple keyword.

Custom Keyword Triggers

Assign specific actions or auto-responses to keywords like “HELP”, “YES”, or “STATUS” to streamline engagement and automate processes.

Real-Time Operator Routing

Direct incoming responses to the right team or support agent for follow-up via phone call, email, or dashboard interface.

SMS Dashboard & API Access

Manage responses, view conversations, set auto-replies, and generate reports—all from an intuitive web-based interface or via API integration with your own apps or systems.