What happens when your customers can't reach you...
In today’s experience-driven economy, customers expect fast, personalized, and seamless interactions across the channels they use every day—voice, email, SMS, social media, and web chat. But for many organizations, communication is still stuck in silos.
Agents handling phone calls have no idea what was said via email. Marketing teams send out SMS campaigns with no way to receive or manage replies. Social media messages go unanswered because no one is monitoring them in real time. And all of this leads to one core issue: a broken customer experience.
Customers are forced to repeat themselves across different platforms
Support teams lack a unified view of customer interactions
Response times are slow or inconsistent
Limited reporting or visibility into agent performance and customer sentiment
Databit’s Solution - Multimedia Contact Center
We help you bridge communication gaps with a powerful, scalable, and fully integrated Multimedia Contact Center—built to handle customer interactions across voice, SMS, email, web chat, and social media in one centralized platform.
This isn’t just another support tool. It’s a complete customer engagement ecosystem that empowers your teams, streamlines operations, and delivers consistent, personalized support across every channel your customers care about.
Key Features of the
Multimedia Contact Center
A Unified Customer Experience Engine for Modern Businesses
Omnichannel Support
Manage voice calls, SMS, email, live chat, and social media interactions in one place—ensuring no customer query is ever missed.
Smart Routing & IVR
Automatically direct customers to the right agent or department based on their needs, language, or previous interactions.
Real-Time Dashboards
Track key metrics like response time, resolution rates, agent productivity, and channel performance.
CRM Integration
View customer history, preferences, and case status instantly—allowing for faster, more personalized support.
Automated Workflows
Use AI-powered tools, chatbots, or predefined workflows to handle common queries instantly, reducing agent workload and improving response time.
24/7 Availability
Deploy web chatbots and automated responses to handle after-hours support, FAQs, and common queries.
Business Outcomes
Deliver faster, more consistent customer service
Empower agents with full visibility and communication tools
Improve first-contact resolution and customer satisfaction
Engage customers through their preferred channels
Gain insights to optimize your service operations
Case Studies
How Contact Centers Are Revolutionizing the Insurance Industry
In the ever-evolving digital economy, where customer expectations are rising faster than ever, the insurance industry stands at a pivotal crossroads.
GBV Monitoring and Reporting Platform
In many marginalized and remote communities in Kenya, reporting gender-based violence (GBV) remains a major challenge.
✔︎ Poor digital connectivity
✔︎ Fear of stigma
