We provide your organization with a complete communications, collaboration, and customer experience solution.
In today’s hyperconnected world, customers expect fast, efficient, and convenient communication with businesses—across the platforms they prefer. At Databit Limited, we empower businesses with advanced Multimedia Contact Center solutions that unify customer touchpoints into a single intelligent platform.
From voice and email to SMS, social media, and live chat, our solution enables your team to respond to customer inquiries consistently and effectively, boosting satisfaction, loyalty, and operational efficiency.
30+ Years of Experience
Since 1994, we’ve deployed telephony systems for major clients in finance, logistics, government, and education.
Certified Engineers
Our engineers are fully trained and certified to design, install, and maintain enterprise-grade IP telephony systems.
End-to-End Deployment
From consultation and network planning to installation, training, and after-sales support—we handle the entire lifecycle .
Proactive Support
Enjoy 24/7 technical support and maintenance options to keep your system optimized and downtime minimized.
Key Features of our
Contact Center
Omnichannel Engagement
Intelligent Call Routing
Real-Time Monitoring & Analytics
Self-Service Options
The Challenge We Solve
Modern businesses often struggle to engage customers across multiple communication platforms. Traditional call centers fall short in offering a unified view, causing delayed responses, fragmented experiences, and missed opportunities.
Databit’s Multimedia Contact Center eliminates these issues by consolidating all customer interactions into one intelligent system—enabling better visibility, faster resolution, and a truly customer-first experience.
Deployment Methodology
We believe in a structured, transparent, and client-centered approach. Our methodology ensures that your contact center solution is tailored to your needs, delivered on time, and supported for long-term performance.
Discovery & Consultation
We begin by understanding your communication needs, challenges, user environments, and infrastructure. This helps us recommend the best-fit features.
Solution Design
Our experts design a customized solution architecture based on your organization’s structure, number of users, locations, and future growth plans. This includes network readiness assessment and call flow mapping.
Implementation & Configuration
We handle installation, configuration, and integration with your existing IT systems (e.g., CRM, ERP, or legacy PBX). Our certified engineers ensure zero disruption during the transition phase.
User Training & Go-Live
We provide hands-on training for your staff, system admins, and IT teams to ensure smooth adoption. Once everything is tested and verified, we roll out the solution organization-wide.
Ongoing Support & Optimization
Post-deployment, our support team is available 24/7 to handle maintenance, upgrades, and troubleshooting. We also offer regular performance reviews and feature updates.
Our Clients
Case Studies
How Contact Centers Are Revolutionizing the Insurance Industry
In the ever-evolving digital economy, where customer expectations are rising faster than ever, the insurance industry stands at a pivotal crossroads.
GBV Monitoring and Reporting Platform
In many marginalized and remote communities in Kenya, reporting gender-based violence (GBV) remains a major challenge.
✔︎ Poor digital connectivity
✔︎ Fear of stigma
