In the hospitality industry, guest satisfaction isn’t just a service metric—it’s a direct contributor to your bottom line. With rising customer expectations and growing competition, hotels, resorts, and serviced accommodations must offer more than comfort—they must provide seamless, responsive, and delightful guest experiences.
At Databit, we help hospitality providers across Kenya and the broader East African region harness the power of Mitel Hospitality Solutions, a world-class communications platform tailored to drive operational efficiency, staff coordination, and ultimately, profitability.
Why Customer Experience = Profitability
Every interaction—from reservations to check-out—shapes the customer’s perception of your brand. With the right communication systems in place, your team can:
✅ Respond to guest requests faster
✅ Reduce wait times and internal delays
✅ Offer personalized services based on guest preferences
✅ Coordinate effortlessly between departments like housekeeping, front office, and management
According to industry research, even a 5% improvement in customer retention can result in a 25% to 95% increase in profits. Exceptional customer service is not a cost—it’s an investment with high returns.
The Mitel Advantage in Hospitality
Mitel is a global leader in business communication technology, trusted by over 60 million users in 100+ countries. Its hospitality solutions are purpose-built for hotels, lodges, and guest accommodations, offering integrated systems that support everything from front desk to back office.
Core Benefits of Mitel Hospitality Solutions:
Smart Room Communication: Enable guests to make room service requests, housekeeping calls, or wake-up calls directly via the room phone or mobile app
Unified Staff Mobility: Equip your staff with mobile devices or softphones, improving response times and eliminating delays
Property Management System (PMS) Integration: Synchronize calls, billing, check-in/out processes, and room status updates with leading PMS software
Multi-Site Connectivity: Manage communications across multiple properties through a single interface
Cloud, On-Premise, or Hybrid Deployment: Scalable infrastructure tailored to your hotel’s specific needs and size
💡 Whether you're a boutique guest house or a multi-site hotel chain, Mitel ensures your team stays connected and your guests stay impressed.
Why Choose Databit?
At Databit, communications is our business. For over a decade, we’ve supported organizations in Kenya with best-in-class IT and telecom solutions, including:
What You Get with Databit:
✅ Certified implementation of Mitel Solutions
✅ Integration with your existing PMS and IT infrastructure
✅ On-site training for staff and IT teams
✅ 24/7 technical support and maintenance
✅ Consultation to future-proof your hospitality tech stack
Our team works hand-in-hand with leading technology distributors like Mart Networks Group to bring you the best products, licensed support, and dependable after-sales service.
